Terms and Conditions of Sale (Products)


In this Agreement,
the “Customer”
means any person who places an online order with Enviro-Safe28 UK Limited (either as a private consumer or as a business);
the “Goods”
means Enviro24 sold or supplied by Enviro-Safe28 UK Limited under an Order;
“Enviro-Safe28 UK”
means Enviro-Safe28 UK Limited, a company incorporated in England with company number 12673329 and a registered address at Regency House Freeport Village, Century Drive, Braintree, Essex, United Kingdom, CM77 8YG;
means any request or order (via phone, web order (excluding eBay or Amazon) or mail order) to purchase the Goods, and;
the “Parties”
refers to the Customer and Enviro-Safe28 UK

1. Validity

1.1 This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order, the Customer agrees to apply the terms and conditions of this Agreement in priority over any other agreement between the Parties except previously agreed Enviro-Safe28 UK Credit Account terms and conditions which, where conflict arises, take precedence over this Agreement.

1.2 Any Order is subject to acceptance by Enviro-Safe28 UK. Enviro-Safe28 UK is not obliged to accept any Order or to justify refusal of the same. Receipt of payment for Goods by Enviro-Safe28 UK does not in itself constitute acceptance by Enviro-Safe28 UK of the Order.

1.3 Enviro-Safe28 UK may vary the terms and conditions of this Agreement from time to time by publishing new terms and conditions on the Enviro-Safe28 UK website.

2. Goods being Sold

2.1 Descriptions and specifications for the Goods are set out on the Enviro-Safe28 UK website at the time of the Order.

2.2 If any Goods are unavailable or out of stock then Enviro-Safe28 UK may cancel the Order in whole or in part and refund any monies paid or issue a credit note. Alternatively, Enviro-Safe28 UK may vary the Order with the Customer’s approval.

3. Terms of Payment and Payment Methods

3.1 The Goods shall be payable at the prices listed on the Enviro-Safe28 UK website at the time of the Order. Enviro-Safe28 UK reserves the right to update prices on the Enviro-Safe28 UK website from time to time. A delivery and/or insurance charge may be payable in addition to the price of the Goods. All prices are quoted in British Pound Sterling.

3.2 Unless otherwise stated, all prices quoted are inclusive of Value Added Tax (“VAT”). Any such VAT is charged in accordance with the relevant regulations in force at the time of the Order.

3.3 Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case Enviro-Safe28 UK shall be under no obligation to honour the incorrect price or Order.

3.4 Payment for Goods and Delivery may be made by any of the options listed on the Enviro-Safe28 UK website.

4. Delivery

4.1 All standard UK delivery costs are included in the price on the Enviro-Safe28 UK website.

4.2 Standard Delivery Orders will be sent via ‘courier delivery 2 to 3 day’s’ within the UK mainland subject to an Order being accepted by Enviro-Safe28 UK before 12 noon on a working day (a working day is a day other than weekends and bank/public holidays). If the Order cannot be delivered ‘next day’ then delivery will usually be completed within 5 days.

4.3 Offshore/Remote deliveries will usually be despatched as soon as possible however the actual delivery time cannot be guaranteed and will vary depending on the delivery location. There is a delivery surcharge for these deliveries.

4.4 Enviro-Safe28 UK will use reasonable endeavours to meet delivery estimates in all cases however Enviro-Safe28 UK cannot be held liable for any loss or damage due to delay in delivery.

4.5 Risk in the Goods transfers to the Customer at the time of delivery but title will not pass until payment has been made in full for the Goods in question.

5. Returns

5.1 If you decide that the product purchased was not suitable, or it was ordered in error, please contact us on 01603 579997 within 14 days of delivery. Please note the cost of return postage will be at your expense unless the goods are faulty. Returns should be sent to Enviro-Safe28 UK Limited, 6 Chalk Hill House, Rosary Rd, Norwich NR1 1SZ.

5.2 The costs of the product will be refunded; less outbound shipping costs and the amount will be refunded within 14 days of receiving the goods back. Please make sure the goods are packaged well for return and has a copy of the sales order.

5.3 When faulty or damaged items have been returned to us, we will refund you the cost of postage in full or we will send a courier to pick up the items.

5.4 Please note if the product seal has been broken or if part of a pack has been used, the items cannot be returned.

5.5 Goods that are missing from delivery or damaged due to delivery must be reported to Enviro-Safe28 UK within 24 hours.

6. Cancellation

6.1 Enviro-Safe28 UK reserves the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with Clause 3 of this Agreement.

6.3 Enviro-Safe28 UK reserves the right to suspend or terminate performance of this Agreement where delivery or supply of the Goods and/or performance of this Agreement is affected by reasons out of Enviro-Safe28 UK’s reasonable control such as force majeure, act of God, adverse weather and government intervention, sanction or legislation.

7. Limitation of Liability

7.1 The Customer agrees that Enviro-Safe28 UK will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Enviro-Safe28 UK will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude Enviro-Safe28 UK statutory liability for injury or death.

7.2 Goods sold are not insured for delivery.

8. Intellectual Property Rights and Confidentiality

8.1 Goods sold or supplied by Enviro-Safe28 UK may be subject to copyright (whether owned by Enviro-Safe28 UK or a third party) and the Customer covenants not to breach, infringe or prejudice any intellectual property and copyright associated with the Goods without approval. The Customer agrees to indemnify and hold Enviro-Safe28 UK harmless for any breach of said covenant.

8.2 The Customer’s data protection and privacy rights under this Agreement are set out in Enviro-Safe28 UK privacy policy (available on the Enviro-Safe28 UK website).

9. Jurisdiction

9.1 This Agreement is governed by English law and the Parties shall be subject to the exclusive jurisdiction of the English courts